State Farm® Insurance Agent Wally Shao
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Calvin Lung
September 2, 2026
"I got into an accident last year where I was hit while at a red light. Pamela helped walk me through the claim process and was very responsive and informative for all of my questions. Not happy about the accident of course but glad Pamela was able to assist in sorting everything out."
"Calvin, thank you for taking the time to leave us a review! I'm glad Pamela was able to assist you through the claim process and provide the support you needed during such a stressful time. We appreciate your feedback and are here for you if you need anything else."
ARLENE ANDRADE
August 28, 2026
"Love Andrew at this Office. He was professional, chill and made the transaction very smoothly. I was able to connect with him on phone call as well as texting. I love that! I feel very confident in choosing State Farm with Wally Shao."
"Thank you, Arlene! I'm happy to hear that Andrew made your experience smooth and professional. It's great to know that connecting with him was convenient for you. We're glad to have you with us. Let us know if we can help with anything else!"
Kevin McDonnell
August 20, 2026
"Wally and his team are top notch! He has been our agent for over a decade and has handled every situation professionally and with care! Pam, Andrew, and Jessica are all responsive and easy to work with. We are customers for life!"
"Kevin, thank you for taking the time to leave us such a wonderful review! I'm really happy to hear that you’ve had a positive experience with our team over the years. It's great to know that Pam, Andrew, and Jessica have been responsive and easy to work with. We're grateful to have you as a part of our office family! Let us know if we can help with anything else!"
Michelle Kremer
August 17, 2026
"Wally, Pamela and Jessica are the best!"
"Michelle, thank you for the 5 stars! I'm really happy to hear that you had such a positive experience with Pamela and Jessica. We always strive to provide the best service possible. Let us know if we can help with anything else!"
Paige Wang
August 14, 2026
"Great experience with this agency! The team is friendly, helpful, and always quick to respond. Highly recommend!"
"Thank you, Paige! I'm happy to hear that you had a great experience with our team. We strive to be friendly, helpful, and responsive, and it's wonderful to know we're meeting those goals. We appreciate your recommendation! Let us know if we can help with anything else!"
Jessica Hall
August 6, 2026
"Very helpful and get quick responses to my questions."
"Jessica, thank you for taking the time to leave us a review! I'm happy to hear that you found our team helpful and that we were able to respond to your questions quickly. We appreciate your support!"
Williams Do
August 5, 2026
"I’ve had a great experience with Wally Shao’s State Farm agency! The team is always helpful and friendly. Pamela provides amazing customer service. She’s always quick to help, makes everything easy, and even continued to help me after I moved out of state and switched agencies. Highly recommend them if you’re looking for a great insurance team!"
"Williams, thank you for taking the time to leave us a review! I'm happy to hear that you've had such a positive experience with our team. Pamela will be thrilled to know her efforts made a difference for you, even after your move. We appreciate your recommendation and support! Feel free to reach out if you need anything else!"
Christopher Lee
July 30, 2026
"Wally and his team (shoutouts to Pamela) have been our insurance agents for as long as I can remember. He has always been extremely cordial, responsive, and astute in his knowledge of how to craft our policies. We've had our fair share of deaths in the family and marriages and car accidents and home purchases so it cannot be understated how helpful Wally has been. He is also just a cool dude and Pamela is affable wizard operating at the highest level. I'm not playing around, go with this team."
"Christopher, thank you for taking the time to leave such a thoughtful review! I'm really glad to know that our team, including Pamela, has been able to support you through all of life's events. Your kind words mean a lot to us, and we're grateful for your trust and recommendation. Feel free to reach out if you need anything else!"
Robert Tropp
July 27, 2026
"Great agency that has handled my auto insurance for years. They are always super responsive and quick to help. Would definitely recommend them."
"Thank you, Robert! I'm happy to hear that you've had such a positive experience with our office over the years. We always strive to be responsive and helpful. We appreciate your recommendation! Let us know if we can help with anything else."
Veronica Yu
July 15, 2026
"We’ve had auto and home insurance for so many years from Wally’s team! Pamela the best- She is so knowledgeable and always provides exceptional care for us! Shes reliable, responsive and extremely professional. Highly recommended!"
"Veronica, thank you for taking the time to leave us a review! I'm happy to hear that you've had such a positive experience with our team over the years. Pamela is indeed fantastic, and we're glad she's been able to provide you with the exceptional care you deserve. We appreciate your recommendation! Let us know if we can help with anything else!"
Deandre Brown
June 18, 2026
"The customer service is great, they always respond in a timely manner ."
"Deandre, thank you for taking the time to leave us a review! I'm happy to hear that our customer service team is meeting your expectations and responding promptly. We appreciate your support!"
Holly Anderton
June 3, 2026
"We have been with Wally Shaw's office for many years and the customer service we've experienced has consistently been excellent. His team is knowledgeable, efficient and a pleasure to work with -- highly recommend."
"Thank you for your review, Holly! I'm really happy to hear that you've had such a positive experience with our office over the years. Our team takes pride in being knowledgeable and efficient, and it's great to know we're meeting your expectations. We appreciate your recommendation! Don't hesitate to reach out if you need anything!"
Daniel Vale
May 22, 2026
"I was in the process of moving all of my policies to California and this office made it such a breeze! Efficient and knowledgeable."
"Hey Daniel, thank you for taking the time to leave us a review! I'm happy to hear that moving your policies to California was a smooth experience with our office. We always aim to be efficient and knowledgeable for our customers. We appreciate your support!"
Elias Mercer
May 14, 2026
"The best team! This agency was very helpful throughout my car replacement process. Everyone was professional and made the process smooth and stress-free. Really appreciated their constant follow ups."
"Elias, thank you for your fantastic feedback! I'm happy to hear that our team was able to assist you smoothly during your car replacement process. We strive to provide professional and stress-free service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Liam Jackson
May 11, 2026
"Wally Shao's agency was really easy to work with and made the process of setting up my life insurance policy very straightforward. Everyone I spoke with was friendly, helpful, and took the time to explain everything to me. Overall, a great experience. Would recommend!"
"Thank you, Liam! I'm happy to hear that you found the process of setting up your insurance policy straightforward and that our team was friendly and helpful. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Brian Bang
May 8, 2026
"Pamela made getting car insurance simple and stress-free. She explained my coverage options clearly, helped me find the right policy for my needs, and was quick to respond to all my questions. Great service and very easy to work with."
"Thank you for your review, Brian! I'm happy to hear that Pamela made your insurance experience simple and stress-free. It's wonderful that she was able to assist you with finding the right policy and answering your questions promptly. We appreciate your feedback and are here if you need anything else!"
Myriah Randal
February 14, 2026
"I can’t express how amazing Pamela Chen was to work with. She made sure I had a good understanding of my policy and even went out of her way to make sure my policy with my previous agent was canceled when I couldn’t get ahold of them to do it myself. I’m confident if I run into any problems in the future that I’ll be in good hands!"
"Thank you for your wonderful feedback, Myriah! I'm so happy to hear that Pamela provided such excellent service and helped you with your policy needs. It's great to know you feel confident with us. If you ever need anything else, just let us know!"
Jessie Kempf
February 12, 2026
"I love my State Farm people. I've had a lot of questions for them recently on account of selling my old car, temporarily renting interim vehicles, and purchasing new wheels. They always pick up on the first or second ring, providing clear answers and guidance with a smile. Thanks!"
"Thank you, Jessie! I'm happy to hear that our team has been able to assist you promptly and clearly with your recent vehicle changes. We appreciate your trust and are always here to help with any questions you may have. Let us know if there's anything else we can do for you!"
Gabrielle Ramos
January 14, 2026
"Excellent service, the representatives are really adaptable to any changes I need made to my policies. Absolutely love working with this company. Thank you for everything you do!"
"Gabrielle, thank you for your wonderful feedback! I'm happy to hear that our team has been adaptable to your needs and that you enjoy working with us. We appreciate your trust and are here for any future assistance you might need. Let us know if there's anything else we can do for you!"
Jason Girard
January 1, 2026
"My family and I liked his agency because they treat you like family. Jessica is really great so is Pamela. They are very good people they go the extra mile to help us and they treat us like we’re family. I really appreciate them. Thank you again you guys I really appreciate you 100% happy new year."
"Thank you, Jason! I'm glad to hear that you and your family feel at home with us. Jessica and Pamela are indeed wonderful, and I'm grateful for their dedication to making our customers feel valued. Wishing you and your family a fantastic new year! Let us know if there's anything else we can do for you."
Jason
December 31, 2025
"This agency is really great. They helped my family out a lot. I really appreciate them Jessica is wonderful as always so is Pamela and I thank God for this agency this agency is really great. I hope they all have a great and happy new year."
"Thank you, Jason, for your kind words! I'm happy to hear that Jessica and Pamela were able to assist your family so well. We truly appreciate your support and wish you and your family a wonderful and happy new year too! Let us know if there's anything else we can do for you."
Jun Begonia
November 6, 2025
"Jessica was very accommodating . I’m satisfied with my needs. Thank you"
"Thank you, Jun! I'm happy to hear that Jessica was accommodating and that you're satisfied with your needs. We appreciate your feedback and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
Sophia Peruchetti
September 18, 2025
"About six months ago, I was in a bind and needed car insurance ASAP. I called and Jessica helped me get car insurance. recently I had to add another car and she got the car added for me no troubles no issues. She is very prompt and efficient. Highly recommend the State Farm."
"Thank you, Sophia! I'm happy to hear that Jessica was able to assist you promptly and efficiently with your insurance needs. We appreciate your recommendation and are always here to help with any future insurance needs. Let us know if there's anything else we can do for you!"
Chris Rosco
September 17, 2025
"I look forward to speaking to the people in Wally Shao's office. I have never been disappointed with the friendliness and knowledge they provide. No other company that I deal with has better customer service!"
"Chris, thank you for your kind words! I'm happy to know that our team's friendliness and expertise have made a positive impact on your experience. We truly value your trust in us and are committed to maintaining the high level of service you expect. Let us know if there's anything else we can assist you with!"
Jonathan
July 15, 2025
"Pamela Chen is the one to go to. Described everything and was extremely patient."
"Thank you for your review, Jonathan. I'm happy to hear that Pamela provided such detailed explanations and showed great patience. Our team is dedicated to offering exceptional service. If you have any more questions or need assistance, feel free to reach out!"