State Farm® Insurance Agent Wally Shao
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jessica Hall
August 6, 2026
5
out of
5
rating by Jessica Hall
"Very helpful and get quick responses to my questions."
We responded:
"Jessica, thank you for taking the time to leave us a review! I'm happy to hear that you found our team helpful and that we were able to respond to your questions quickly. We appreciate your support!"
Williams Do
August 5, 2026
5
out of
5
rating by Williams Do
"I’ve had a great experience with Wally Shao’s State Farm agency! The team is always helpful and friendly. Pamela provides amazing customer service. She’s always quick to help, makes everything easy, and even continued to help me after I moved out of state and switched agencies. Highly recommend them if you’re looking for a great insurance team!"
We responded:
"Williams, thank you for taking the time to leave us a review! I'm happy to hear that you've had such a positive experience with our team. Pamela will be thrilled to know her efforts made a difference for you, even after your move. We appreciate your recommendation and support! Feel free to reach out if you need anything else!"
Christopher Lee
July 30, 2026
5
out of
5
rating by Christopher Lee
"Wally and his team (shoutouts to Pamela) have been our insurance agents for as long as I can remember. He has always been extremely cordial, responsive, and astute in his knowledge of how to craft our policies. We've had our fair share of deaths in the family and marriages and car accidents and home purchases so it cannot be understated how helpful Wally has been. He is also just a cool dude and Pamela is affable wizard operating at the highest level. I'm not playing around, go with this team."
We responded:
"Christopher, thank you for taking the time to leave such a thoughtful review! I'm really glad to know that our team, including Pamela, has been able to support you through all of life's events. Your kind words mean a lot to us, and we're grateful for your trust and recommendation. Feel free to reach out if you need anything else!"
Robert Tropp
July 27, 2026
5
out of
5
rating by Robert Tropp
"Great agency that has handled my auto insurance for years. They are always super responsive and quick to help. Would definitely recommend them."
We responded:
"Thank you, Robert! I'm happy to hear that you've had such a positive experience with our office over the years. We always strive to be responsive and helpful. We appreciate your recommendation! Let us know if we can help with anything else."
Veronica Yu
July 15, 2026
5
out of
5
rating by Veronica Yu
"We’ve had auto and home insurance for so many years from Wally’s team! Pamela the best- She is so knowledgeable and always provides exceptional care for us! Shes reliable, responsive and extremely professional. Highly recommended!"
We responded:
"Veronica, thank you for taking the time to leave us a review! I'm happy to hear that you've had such a positive experience with our team over the years. Pamela is indeed fantastic, and we're glad she's been able to provide you with the exceptional care you deserve. We appreciate your recommendation! Let us know if we can help with anything else!"
Deandre Brown
June 18, 2026
5
out of
5
rating by Deandre Brown
"The customer service is great, they always respond in a timely manner ."
We responded:
"Deandre, thank you for taking the time to leave us a review! I'm happy to hear that our customer service team is meeting your expectations and responding promptly. We appreciate your support!"
Holly Anderton
June 3, 2026
5
out of
5
rating by Holly Anderton
"We have been with Wally Shaw's office for many years and the customer service we've experienced has consistently been excellent. His team is knowledgeable, efficient and a pleasure to work with -- highly recommend."
We responded:
"Thank you for your review, Holly! I'm really happy to hear that you've had such a positive experience with our office over the years. Our team takes pride in being knowledgeable and efficient, and it's great to know we're meeting your expectations. We appreciate your recommendation! Don't hesitate to reach out if you need anything!"
Daniel Vale
May 22, 2026
5
out of
5
rating by Daniel Vale
"I was in the process of moving all of my policies to California and this office made it such a breeze! Efficient and knowledgeable."
We responded:
"Hey Daniel, thank you for taking the time to leave us a review! I'm happy to hear that moving your policies to California was a smooth experience with our office. We always aim to be efficient and knowledgeable for our customers. We appreciate your support!"
Elias Mercer
May 14, 2026
5
out of
5
rating by Elias Mercer
"The best team! This agency was very helpful throughout my car replacement process. Everyone was professional and made the process smooth and stress-free. Really appreciated their constant follow ups."
We responded:
"Elias, thank you for your fantastic feedback! I'm happy to hear that our team was able to assist you smoothly during your car replacement process. We strive to provide professional and stress-free service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
Liam Jackson
May 11, 2026
5
out of
5
rating by Liam Jackson
"Wally Shao's agency was really easy to work with and made the process of setting up my life insurance policy very straightforward. Everyone I spoke with was friendly, helpful, and took the time to explain everything to me. Overall, a great experience. Would recommend!"
We responded:
"Thank you, Liam! I'm happy to hear that you found the process of setting up your insurance policy straightforward and that our team was friendly and helpful. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Brian Bang
May 8, 2026
5
out of
5
rating by Brian Bang
"Pamela made getting car insurance simple and stress-free. She explained my coverage options clearly, helped me find the right policy for my needs, and was quick to respond to all my questions. Great service and very easy to work with."
We responded:
"Thank you for your review, Brian! I'm happy to hear that Pamela made your insurance experience simple and stress-free. It's wonderful that she was able to assist you with finding the right policy and answering your questions promptly. We appreciate your feedback and are here if you need anything else!"
Myriah Randal
February 14, 2026
5
out of
5
rating by Myriah Randal
"I can’t express how amazing Pamela Chen was to work with. She made sure I had a good understanding of my policy and even went out of her way to make sure my policy with my previous agent was canceled when I couldn’t get ahold of them to do it myself. I’m confident if I run into any problems in the future that I’ll be in good hands!"
We responded:
"Thank you for your wonderful feedback, Myriah! I'm so happy to hear that Pamela provided such excellent service and helped you with your policy needs. It's great to know you feel confident with us. If you ever need anything else, just let us know!"
Jessie Kempf
February 12, 2026
5
out of
5
rating by Jessie Kempf
"I love my State Farm people. I've had a lot of questions for them recently on account of selling my old car, temporarily renting interim vehicles, and purchasing new wheels. They always pick up on the first or second ring, providing clear answers and guidance with a smile. Thanks!"
We responded:
"Thank you, Jessie! I'm happy to hear that our team has been able to assist you promptly and clearly with your recent vehicle changes. We appreciate your trust and are always here to help with any questions you may have. Let us know if there's anything else we can do for you!"
Gabrielle Ramos
January 14, 2026
5
out of
5
rating by Gabrielle Ramos
"Excellent service, the representatives are really adaptable to any changes I need made to my policies. Absolutely love working with this company. Thank you for everything you do!"
We responded:
"Gabrielle, thank you for your wonderful feedback! I'm happy to hear that our team has been adaptable to your needs and that you enjoy working with us. We appreciate your trust and are here for any future assistance you might need. Let us know if there's anything else we can do for you!"
Jason Girard
January 1, 2026
5
out of
5
rating by Jason Girard
"My family and I liked his agency because they treat you like family. Jessica is really great so is Pamela. They are very good people they go the extra mile to help us and they treat us like we’re family. I really appreciate them. Thank you again you guys I really appreciate you 100% happy new year."
We responded:
"Thank you, Jason! I'm glad to hear that you and your family feel at home with us. Jessica and Pamela are indeed wonderful, and I'm grateful for their dedication to making our customers feel valued. Wishing you and your family a fantastic new year! Let us know if there's anything else we can do for you."
Jason
December 31, 2025
5
out of
5
rating by Jason
"This agency is really great. They helped my family out a lot. I really appreciate them Jessica is wonderful as always so is Pamela and I thank God for this agency this agency is really great. I hope they all have a great and happy new year."
We responded:
"Thank you, Jason, for your kind words! I'm happy to hear that Jessica and Pamela were able to assist your family so well. We truly appreciate your support and wish you and your family a wonderful and happy new year too! Let us know if there's anything else we can do for you."
Jun Begonia
November 6, 2025
5
out of
5
rating by Jun Begonia
"Jessica was very accommodating . I’m satisfied with my needs. Thank you"
We responded:
"Thank you, Jun! I'm happy to hear that Jessica was accommodating and that you're satisfied with your needs. We appreciate your feedback and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
Sophia Peruchetti
September 18, 2025
5
out of
5
rating by Sophia Peruchetti
"About six months ago, I was in a bind and needed car insurance ASAP. I called and Jessica helped me get car insurance. recently I had to add another car and she got the car added for me no troubles no issues. She is very prompt and efficient. Highly recommend the State Farm."
We responded:
"Thank you, Sophia! I'm happy to hear that Jessica was able to assist you promptly and efficiently with your insurance needs. We appreciate your recommendation and are always here to help with any future insurance needs. Let us know if there's anything else we can do for you!"
Chris Rosco
September 17, 2025
5
out of
5
rating by Chris Rosco
"I look forward to speaking to the people in Wally Shao's office. I have never been disappointed with the friendliness and knowledge they provide. No other company that I deal with has better customer service!"
We responded:
"Chris, thank you for your kind words! I'm happy to know that our team's friendliness and expertise have made a positive impact on your experience. We truly value your trust in us and are committed to maintaining the high level of service you expect. Let us know if there's anything else we can assist you with!"
Jonathan
July 15, 2025
1
out of
5
rating by Jonathan
"Pamela Chen is the one to go to. Described everything and was extremely patient."
We responded:
"Thank you for your review, Jonathan. I'm happy to hear that Pamela provided such detailed explanations and showed great patience. Our team is dedicated to offering exceptional service. If you have any more questions or need assistance, feel free to reach out!"
Genesee Eggers
April 26, 2025
5
out of
5
rating by Genesee Eggers
"My husband and his family have been with Wally Shao’s office for many years and they have always handled the families’ home and auto insurance. This office is hands down the BEST and most reliable insurance agency I have ever been with and State Farm provides exceptional coverage. I especially love Jessica Espinoza in their office...she gets right on top of everything and follows through to ensure her clients are taken care of. If you are in need of insurance look no further."
We responded:
"Thank you, Genesee, for sharing such wonderful feedback! I'm delighted to know that our office has been a reliable choice for your family's insurance needs over the years. Jessica Espinoza is indeed a valuable part of our team, and I'm glad she has made such a positive impact. If you ever need assistance or have questions, don't hesitate to reach out. We're here to help!"
Shayna Taylor
March 1, 2025
5
out of
5
rating by Shayna Taylor
"i love this office! they are always so helpful & kind. Jessica always stands out to me for how efficient and nice she is. if you don’t reach them, they get back with you really quick too!"
We responded:
"Thank you so much, Shayna, for your wonderful review! I'm delighted to know that you find our office helpful and kind. Jessica will be thrilled to hear your kind words about her efficiency and friendliness. We're always here to assist you quickly, so don't hesitate to reach out if you need anything in the future."
lynn shardlow 40
February 21, 2025
5
out of
5
rating by lynn shardlow 40
"Pamela and all the folks that are in Wally’s office are delightful ,
Knowledgeable and professional!!"
We responded:
"Thank you, Lynn! I'm glad to hear that Pamela and the rest of the team made such a positive impression. Their dedication to being knowledgeable and professional is something we truly value. If you ever have more questions or need assistance, don't hesitate to reach out!"
Grace Nguyen
October 26, 2024
5
out of
5
rating by Grace Nguyen
"Highly recommend Wally Shao’s team! Jessica Espinoza, our account rep, is always responsive and handles everything promptly. It’s a relief knowing we have such a reliable team taking care of our insurance needs. So glad we chose them!"
We responded:
"Grace, thank you for your wonderful review! I'm glad to hear that Jessica has been responsive and prompt in handling your insurance needs. It's great knowing our team can provide you with the reliability you deserve. We're happy you chose us and look forward to continuing to serve you!
- Wally Shao - State Farm Insurance Agent, Irvine, CA"
Yimin Hu
September 29, 2024
5
out of
5
rating by Yimin Hu
"I had statefarm at Wally Shao while i was in Irvine. His agent made my insurance setup efficiently. I remembered i had a car issue on a weekend, and googled it myself for an hour only to get expensive solutions. Not sure what to do, so I reached out to Pamela Chen, obviously it was not her working hour. She replied my message immediately and gave me a better-then-expected solution, which avoided me to pay anything out of my pocket in the end. Very professional and friendly team that are lucky to have in orange county."
We responded:
"Yimin, thank you for sharing your experience! I'm glad our team could assist you efficiently with your insurance setup and provide a cost-effective solution for your car issue. Pamela's dedication, even outside of working hours, truly reflects our commitment to professional and friendly service. We're grateful to have such a supportive team in Orange County. If you ever need further assistance, don't hesitate to reach out.
- Wally Shao - State Farm Insurance Agent, Irvine, CA"