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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Leave us a review

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What our customers say about us...

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Vincent Valentine

October 30, 2026

5 out of 5 rating by Vincent Valentine
"Very nice team with great customer service!"
We responded:
"Vincent, thank you for taking the time to leave us a review! I'm happy to hear that you found our team and customer service to your liking. We always aim to provide a great experience. Let us know if we can help with anything else!"
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Julia Brotherston

October 30, 2026

5 out of 5 rating by Julia Brotherston
"I called and spoke with Andrew regarding a matter that required a sense of urgency. He was so helpful and was able to resolve my matter within the timeframe. Cherry on top that he was really kind and friendly!"
We responded:
"Julia, thank you for taking the time to leave us a review! I'm happy to hear that Andrew was able to assist you promptly and make the experience a positive one. We always aim to provide friendly and efficient service. Let us know if we can help with anything else!"
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christine entress

October 27, 2026

5 out of 5 rating by christine entress
"State Farm always has great customer service. We love working with them!"
We responded:
"Christine, thank you for taking the time to leave us a review! I'm happy to hear that you enjoy our customer service and working with us. We appreciate your support!"
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Celine Aldana

October 23, 2026

5 out of 5 rating by Celine Aldana
"Wally’s office offers great rates and outstanding customer service! They helped me make changes to my policy and answered all my questions quickly and efficiently. It gives me peace of mind knowing I’m covered by such a reliable and helpful team."
We responded:
"Celine, thank you for taking the time to leave us a review! I'm happy to hear that you found our rates and customer service to be outstanding. It's great to know that we could assist you with your policy changes and answer your questions efficiently. We're here to provide you with peace of mind. Feel free to reach out if you need anything else!"
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Allene Dang

October 18, 2026

5 out of 5 rating by Allene Dang
"Wally’s agency is the best! I was looking for life insurance and this office made it such an easy and stress-free process. They explained everything clearly and made sure I was getting what I needed. I would highly recommend them for any insurance needs."
We responded:
"Allene, thank you for taking the time to leave us a review! I'm happy to hear that our office made your life insurance process easy and stress-free. We always aim to ensure our customers understand their options and feel confident in their choices. We appreciate your recommendation! Let us know if we can help with anything else!"
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Kevin Hsu

October 17, 2026

5 out of 5 rating by Kevin Hsu
"Great customer service! They’re always so helpful and happy to answer any questions I have. I really appreciate how easy they make everything!"
We responded:
"Kevin, thank you for taking the time to leave us a review! I'm glad to hear that our team has been helpful and made things easy for you. We appreciate your support!"
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Roberto Calderon

October 16, 2026

5 out of 5 rating by Roberto Calderon
"Muy contento con los servicios de Jessica"
We responded:
"¡Gracias por tu reseña, Roberto! Me alegra saber que estás contento con los servicios de Jessica. Nos esforzamos por brindar la mejor atención posible. No dudes en contactarnos si necesitas algo más."
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Melanie Pfirrman

October 7, 2026

5 out of 5 rating by Melanie Pfirrman
"Wally’s office helped me bundle my auto and life insurance and made the whole process really straightforward. The team is friendly, knowledgeable, and actually takes the time to explain everything instead of just trying to sell you something. I also love how easy it is to get ahold of them by text or phone. Everyone on Wally’s team is great to work with!"
We responded:
"Melanie, thank you for taking the time to leave us a review! I'm happy to hear that bundling your insurance was a smooth experience and that our team made everything clear for you. We always aim to be accessible and supportive, so it's great to know you find it easy to reach us. We're glad to have you with us! Let us know if we can help with anything else!"
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Anita Hsu

October 1, 2026

5 out of 5 rating by Anita Hsu
"Really happy with my experience with Wally and his team! They saved me money by bundling my auto and life insurance. It was really simple and stress free. They were friendly, responsive, and easy to talk to. Would definitely recommend them!"
We responded:
"Anita, I'm glad to hear that bundling your auto and life insurance was a smooth and stress-free experience. It's great to know that our team was friendly and responsive. We appreciate your recommendation!"
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Aryanna Salazar

September 25, 2026

5 out of 5 rating by Aryanna Salazar
"I’ve had such a great experience with Wally Shao Insurance Agency! Everyone on the team is so friendly, helpful, and easy to work with. Their customer service is amazing, and they’re always quick to respond and make sure everything is taken care of. You can really tell they care about their customers!"
We responded:
"Aryanna, thank you for taking the time to leave us a review! I'm really happy to hear that you've had such a positive experience with our team. We always strive to be friendly and responsive, and it's great to know that our efforts are making a difference. We're grateful to have you with us. Let us know if we can help with anything else!"
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Calvin Lung

September 2, 2026

5 out of 5 rating by Calvin Lung
"I got into an accident last year where I was hit while at a red light. Pamela helped walk me through the claim process and was very responsive and informative for all of my questions. Not happy about the accident of course but glad Pamela was able to assist in sorting everything out."
We responded:
"Calvin, thank you for taking the time to leave us a review! I'm glad Pamela was able to assist you through the claim process and provide the support you needed during such a stressful time. We appreciate your feedback and are here for you if you need anything else."
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ARLENE ANDRADE

August 28, 2026

5 out of 5 rating by ARLENE ANDRADE
"Love Andrew at this Office. He was professional, chill and made the transaction very smoothly. I was able to connect with him on phone call as well as texting. I love that! I feel very confident in choosing State Farm with Wally Shao."
We responded:
"Thank you, Arlene! I'm happy to hear that Andrew made your experience smooth and professional. It's great to know that connecting with him was convenient for you. We're glad to have you with us. Let us know if we can help with anything else!"
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Kevin McDonnell

August 20, 2026

5 out of 5 rating by Kevin McDonnell
"Wally and his team are top notch! He has been our agent for over a decade and has handled every situation professionally and with care! Pam, Andrew, and Jessica are all responsive and easy to work with. We are customers for life!"
We responded:
"Kevin, thank you for taking the time to leave us such a wonderful review! I'm really happy to hear that you’ve had a positive experience with our team over the years. It's great to know that Pam, Andrew, and Jessica have been responsive and easy to work with. We're grateful to have you as a part of our office family! Let us know if we can help with anything else!"
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Michelle Kremer

August 17, 2026

5 out of 5 rating by Michelle Kremer
"Wally, Pamela and Jessica are the best!"
We responded:
"Michelle, thank you for the 5 stars! I'm really happy to hear that you had such a positive experience with Pamela and Jessica. We always strive to provide the best service possible. Let us know if we can help with anything else!"
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Paige Wang

August 14, 2026

5 out of 5 rating by Paige Wang
"Great experience with this agency! The team is friendly, helpful, and always quick to respond. Highly recommend!"
We responded:
"Thank you, Paige! I'm happy to hear that you had a great experience with our team. We strive to be friendly, helpful, and responsive, and it's wonderful to know we're meeting those goals. We appreciate your recommendation! Let us know if we can help with anything else!"
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Jessica Hall

August 6, 2026

5 out of 5 rating by Jessica Hall
"Very helpful and get quick responses to my questions."
We responded:
"Jessica, thank you for taking the time to leave us a review! I'm happy to hear that you found our team helpful and that we were able to respond to your questions quickly. We appreciate your support!"
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Williams Do

August 5, 2026

5 out of 5 rating by Williams Do
"I’ve had a great experience with Wally Shao’s State Farm agency! The team is always helpful and friendly. Pamela provides amazing customer service. She’s always quick to help, makes everything easy, and even continued to help me after I moved out of state and switched agencies. Highly recommend them if you’re looking for a great insurance team!"
We responded:
"Williams, thank you for taking the time to leave us a review! I'm happy to hear that you've had such a positive experience with our team. Pamela will be thrilled to know her efforts made a difference for you, even after your move. We appreciate your recommendation and support! Feel free to reach out if you need anything else!"
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Christopher Lee

July 30, 2026

5 out of 5 rating by Christopher Lee
"Wally and his team (shoutouts to Pamela) have been our insurance agents for as long as I can remember. He has always been extremely cordial, responsive, and astute in his knowledge of how to craft our policies. We've had our fair share of deaths in the family and marriages and car accidents and home purchases so it cannot be understated how helpful Wally has been. He is also just a cool dude and Pamela is affable wizard operating at the highest level. I'm not playing around, go with this team."
We responded:
"Christopher, thank you for taking the time to leave such a thoughtful review! I'm really glad to know that our team, including Pamela, has been able to support you through all of life's events. Your kind words mean a lot to us, and we're grateful for your trust and recommendation. Feel free to reach out if you need anything else!"
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Robert Tropp

July 27, 2026

5 out of 5 rating by Robert Tropp
"Great agency that has handled my auto insurance for years. They are always super responsive and quick to help. Would definitely recommend them."
We responded:
"Thank you, Robert! I'm happy to hear that you've had such a positive experience with our office over the years. We always strive to be responsive and helpful. We appreciate your recommendation! Let us know if we can help with anything else."
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Veronica Yu

July 15, 2026

5 out of 5 rating by Veronica Yu
"We’ve had auto and home insurance for so many years from Wally’s team! Pamela the best- She is so knowledgeable and always provides exceptional care for us! Shes reliable, responsive and extremely professional. Highly recommended!"
We responded:
"Veronica, thank you for taking the time to leave us a review! I'm happy to hear that you've had such a positive experience with our team over the years. Pamela is indeed fantastic, and we're glad she's been able to provide you with the exceptional care you deserve. We appreciate your recommendation! Let us know if we can help with anything else!"
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Deandre Brown

June 18, 2026

5 out of 5 rating by Deandre Brown
"The customer service is great, they always respond in a timely manner ."
We responded:
"Deandre, thank you for taking the time to leave us a review! I'm happy to hear that our customer service team is meeting your expectations and responding promptly. We appreciate your support!"
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Holly Anderton

June 3, 2026

5 out of 5 rating by Holly Anderton
"We have been with Wally Shaw's office for many years and the customer service we've experienced has consistently been excellent. His team is knowledgeable, efficient and a pleasure to work with -- highly recommend."
We responded:
"Thank you for your review, Holly! I'm really happy to hear that you've had such a positive experience with our office over the years. Our team takes pride in being knowledgeable and efficient, and it's great to know we're meeting your expectations. We appreciate your recommendation! Don't hesitate to reach out if you need anything!"
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Daniel Vale

May 22, 2026

5 out of 5 rating by Daniel Vale
"I was in the process of moving all of my policies to California and this office made it such a breeze! Efficient and knowledgeable."
We responded:
"Hey Daniel, thank you for taking the time to leave us a review! I'm happy to hear that moving your policies to California was a smooth experience with our office. We always aim to be efficient and knowledgeable for our customers. We appreciate your support!"
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Elias Mercer

May 14, 2026

5 out of 5 rating by Elias Mercer
"The best team! This agency was very helpful throughout my car replacement process. Everyone was professional and made the process smooth and stress-free. Really appreciated their constant follow ups."
We responded:
"Elias, thank you for your fantastic feedback! I'm happy to hear that our team was able to assist you smoothly during your car replacement process. We strive to provide professional and stress-free service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
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Liam Jackson

May 11, 2026

5 out of 5 rating by Liam Jackson
"Wally Shao's agency was really easy to work with and made the process of setting up my life insurance policy very straightforward. Everyone I spoke with was friendly, helpful, and took the time to explain everything to me. Overall, a great experience. Would recommend!"
We responded:
"Thank you, Liam! I'm happy to hear that you found the process of setting up your insurance policy straightforward and that our team was friendly and helpful. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"